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Help FAQ

What is your return policy?

Unused merchandise will be eligible for a full refund within 60 days of date of purchase by contacting our customer service team by phone at 1-800-448-8752. Learn more.

How can I check the status of my order?

You can sign in to your account to view order history, tracking information, and information about past orders at 24 hours a day.

How long does it take to process a return?

Please allow up to 4 weeks for a credit to appear on your original form of payment.

How can I return my slippers that I purchased from a retail store?

Please return the slippers to the original retailer in which they were purchased for a refund or replacement, if possible. Learn more.

Is there a warranty on Dearfoams products?

Dearfoams offers a 1 year manufacturer’s warranty on all merchandise from the date of purchase. Learn more.

Can I wash my Dearfoams slippers?

Most Dearfoams slippers are machine washable. We recommend washing in cold water, gentle cycle and air drying. Learn more.

How often does Dearfoams introduce new styles?

We introduce new seasonal product twice a year – in the Spring and Fall.

Does Dearfoams ship internationally?

Yes, we offer international shipping through our partner Global Shopex.



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