Help FAQ

WHAT IS YOUR RETURN POLICY?

Unused merchandise will be eligible for a full refund within 60 days of date of purchase. Dearfoams reserves the right to approve all returns and has the right to refuse a refund request if it does not comply with our policy requirements.

HOW CAN I CHECK THE STATUS OF MY ORDER?

You can sign in to your account to view order history, tracking information, and information about past orders at Dearfoams.com 24 hours a day.

HOW LONG DOES IT TAKE TO PROCESS A RETURN?

Please allow up to 5-10 business days for processing once your return has been received at our warehouse.

HOW DO I MAKE A RETURN?

You can initiate a return here by entering in your order number, email address and billing zip code or by logging into your account and selecting the order to return. Return Policy

HOW CAN I RETURN MY SLIPPERS THAT I PURCHASED FROM A RETAIL STORE?

Please return the slippers to the original retailer in which they were purchased for a refund or replacement, if possible. Return Policy

IS THERE A WARRANTY ON DEARFOAMS PRODUCTS?

Dearfoams offers a 1 year manufacturer’s warranty on all merchandise from the date of purchase. The Dearfoams Guarantee

CAN I WASH MY DEARFOAMS SLIPPERS?

Most Dearfoams slippers are machine washable. We recommend washing in cold water, gentle cycle and air drying. The Dearfoams Guarantee

HOW OFTEN DOES DEARFOAMS INTRODUCE NEW STYLES?

We introduce new seasonal product twice a year – in the Spring and Fall.

DOES DEARFOAMS SHIP INTERNATIONALLY?

No, we currently do not offer international shipping.